News
Vrakas/Blum Client Satisfaction Survey Results
November 2011
At Vrakas/Blum, client satisfaction is our number one priority. To help gauge our clients' impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas/Blum conducts online satisfaction surveys of our clients following various projects. Here is just some of the cumulative data we have compiled since the survey began in 2007:
- We have attained a 95% overall level of satisfaction from our business clients.
- 97% of our business clients feel we meet deadlines and provide service in a timely manner.
- 99% of our business clients feel we exhibit courtesy and professionalism when serving our accounts.
- 99% of our business clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner.
- 98% of our business clients feel we are easily accessible for meetings, phone calls and follow-up.
